Refund Policy
Introduction
At Utility Advice House, we are committed to your satisfaction. This Refund Policy explains the circumstances under which refunds may be granted.
Eligibility for Refunds
- Service Issues: If you experience significant disruptions or problems with our services that cannot be resolved in a timely manner, you may qualify for a refund.
- Billing Errors: If an error is made on your bill, we will correct the mistake and refund any overcharged amounts.
Refund Process
- Submit a Request: Contact our customer service team with the details of your issue or billing discrepancy.
- Review: We will evaluate your request to determine if it meets the criteria outlined in our terms and conditions.
- Approval: If approved, we will process your refund and notify you.
- Refund Method: Refunds will be returned to the original payment method used for the transaction.
Non-Refundable Fees
- Administrative Costs: Certain administrative fees are non-refundable.
- Late Payment Penalties: Fees incurred for late payments cannot be refunded.
Dispute Resolution
If you disagree with the outcome of your refund request, you may request a review or seek resolution through our customer service channels.
Policy Updates
We may make changes to this Refund Policy at any time. Updates will be posted on our website, and the date of the latest revision will be reflected.
Contact Us
For any inquiries or to request a refund, please contact our support team:
- Email: info@utilityadvicegarage.com
- Phone: +1(888) 508-5409
- Address: 7715 Energy Lane, Wilmington, DE 19801, USA